We have finally finished our performance analysis! After meeting with a myriad of SMEs on all things T/TAC and T/TAC Online, it looks like we actually have some direction with our project. We met with the client this week and presented some straw (in other words, we gave the client some draft recommendations to respond to). After processing his feedback, we came up with the following priorities:
- Develop a virtual collaboration center that would enable T/TAC staff to take advantage of existing but currently under-used conferencing and collaborative software resources.
- Create resources to support T/TAC staff development with respect to their ability to use newer training creation tools.
- Customize T/TAC Online content for individual users.
So, now that the Performance Analysis is complete, it is onto the Needs Assessment to determine which of the above priorities we will focus on.